Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bassfishingtips.us
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***r –
Arrived in 4 weeks by Ukrmail. The line is excellent, I take it a second time, the first time I took 1,2. Seller and store recommend.
M***a –
Came quickly. Elastic. 7,6 kg is indicated for the break, it can withstand 6.5 kg.
H***j –
Came ahead of time. Looks like what you need. I’ll check on fishing. So far fully satisfied
E***i –
Item arrived after 45 days, good seller packing recommended. I will make a next review for the quality of the thread.
К***Ñ‚ –
Arrived, well packed. Not sure about 500 m. Seems too small.
A***o –
The goods arrived quickly, 2 weeks before Ukraine, the quality is super I like. Recommend to all this seller
t***k –
Your vein is normal, and it is normal. I don’t need such a memory, it’s soft, you can’t shake on kudzas, you can’t shake with fluorescent (you can’t wear it), according to the dovzhin in 500 meters! I don’t know, I’ll come up and I’ll tell you. And so I recommend the packaging is good, and then there is a piece in the photo of vidlamaniya, then there is my jamb.
Y***n –
I have already passed the power line. Good packed, respectful selling, recommendation! Glory to Ukraine, glory to the nation!!!
I***O –
Delivery of NP is close to tizhniv. Packed bombarely, everything became irate. Vein with yakisna, vidpovid to the declared characteristics, and tsyna with special nikudi. Seller and I recommend the product.
e***e –
I will order a chothiri on the basis of special waste. Death to Muscovites glory to Ukraine glory to Zsu.🇺🇦🇺🇦🇺🇦🇺🇦
Customer –
It’s very good. For this price, there’s no reason to be every product. It took me just ten days after order.
S***v –
Very fast delivery. I can’t say anything about the quality. Did not even open it, because Took the line exclusively for backing, and there the strength of the line does not matter. But the line is good to the touch.
R***n –
The best mono wire ever tried so far, real measures (those declared) is very resistant. For the Carp of the photo I used the NR 0.4 diameter 0.105mm
A***o –
Delivery to Prague 15 days. Excellent quality. Packed in a blown bag. The tear gives its weight 13 kg