Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bassfishingtips.us
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***r –
They didn’t send the color I requested.
F***z –
All right now to test in the water and then I’ll leave valuation here in the comments.
T***v –
Excellent product!
X***r –
Arrived without packing in the envelope… The tail is all stuffed… Damage! The lure is super well finished…
S***e –
like image
P***e –
El producto recibido está por encima de las expectativas. Bien embalado y envío rápido
J***a –
Excellent imitacion very realistic
R***r –
Way better than I thought. I haven’t fished but I’d recommend
S***d –
Very happy
G***l –
I ordered these lures, chiná post sent it back to the store, I don’t know what it was because of the return of the package, so that they sent it back to me and they gave me a decoy, when I got the package home there was missing a decoy, I had to pay back 1 € and they sent me a gift lures again, bottom line, page 2 lures, they sent me two free, which are not worth fishing, keychains are very cute, and I had to pay 2 more times for their mistakes.
D***C –
The lowest one on the picture.
I***i –
Looks amazing, the lure, the painting, the trebles, all looks very good.
응***윤 –
귯
S***s –
Number one. Great store. Excellent goods
L***o –
Nice product to try
E***r –
Good lure, hooks something thin
B***n –
Awesome product, just as in the pictures
T***h –
Great lure, bargain price, fast delivery. Thanks a lot !
C***r –
Beautiful lure, superb colors conform to the DESCRIPTION, fast delivery, well Pack, more than try, thank you to the store, I recommend!
J***l –
poor packaging. or should I say no packaging at all for 4 of the 6 lures. just stuffed in an envelope and shipped. would give 1 star, but the lures look cool. aside from them being beat up. buyer beware.