Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bassfishingtips.us
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
to get yours to achieve your aims
S***v –
Came intact and sound look great
S***n –
The product corresponds to the description
Customer –
Everything came in accordance with the description of the goods, even earlier for three days. The coil has not yet been tested.
R***r –
Everything is delivered in general condition, the goods are even earlier. I recommend the producer.
I***y –
Good coil. All 10 bearings are in place, the stroke is smooth, lubrication is enough. For a price of 1000 rubles. The quality is excellent.
N***a –
good thing
V***n –
Fast delivery, goods satisfied, recommend
I***v –
Всё быстро и чётко
S***z –
thanks parcel came on time
E***i –
I came along well and that’s what I wanted.
M***l –
Very compliant with the reel and pleasantly surprised with how quickly I received it, excellent store
V***a –
Everything is fine I recommend both the store and the goods.
R***l –
Ad product corresponds exactly with description. Excellent quality and ruggedness. Very fast and items well packed in packaging.
G***k –
доставка 5 дней. не первый раз заказываю. продавцу спасибо большое..
Customer –
Comprei de presente para um amigo. Compra dia 23/07/20. Chegou no Paraná dia 31/07/20. 08 dias somente, muito rápido. Parabéns a loja !!! Envio super rápido, produtos muito bem embalados e atendimento de primeira. Molinete e linha muito bons. Agora é só ir pescar.
J***o –
ótimo
E***a –
Катушка надлежащего качества,за свои деньги просто супер. Правда через месяц при повторном заказе товар подорожал(((( жду вторую катушку. До Перми дошла за две недели.товар отслеживаться.
T***a –
Упаковка достойная. Катушку испытали, СУПЕР. Муж со стажем в рыбалке, оценил с достоинством. Брали 5000, вес 325 гр, нагрузки не чувствует.
Customer –
Все супер. Очень понравилась. Очень быстрая доставка. Спасибо продавцу.
D***v –
Хорошая катушка, беру такие на донки в размере от 4х тысяч
Y***n –
Arkadaşlar ilk görünüm olarak gayet şık ve sağlam duruyor bakalım av yaparken göreceğiz
E***r –
Hola recibido en 10 dias “muy rapido” y el articulo es como se describe falta probarlo en la pesca, bien lubricado y muy suave. Estupendo vendedor “no engaña” y su tamaño de serie 5000 correcto. Recomiento 100%. Gracias a KASTKING por la calidad de sus productos.
S***v –
Everything is fine, in a double box, quickly!
O***S –
Quality is good. I bought ten such coils already. To yourself and friends. Work for two years. No one broke down. Price-quality is better not to find)))
G***d –
In short, take the coils 2 times, decided to give a friend, for beginners, the most it
Y***v –
Brought home. Thank you all.
A***v –
Corresponds to the description. Delivery a Veliky Novgorod 4 days. I haven’t checked yet.
M***T –
на вид отличная катушка, без , добротно собранна …жаль что проверить только через 1.5 месяца смогу – ну пусть пока рыба еще подрастет. Кстати это уже вторая катуха от kastking – первый мультиплектор – уже два года радует хозяина , без нареканий
T***a –
To be honest, not very much
B***r –
4 stars put in time, and so normally everything
Customer –
ok
A***v –
Excellent quality for little money.
C***r –
Fast delivery.
D***v –
Взял 3 катушки на детские удочки, в целом за свои деньги собраны приятно, но на 3000 хода шпули не хватает, не доматывает сверху и снизу.
L***z –
For reasons of the pandemic I did not receive the order, but I trust KastKing will send exactly what I order
D***o –
Great store. Posting very agile. Arrived with only 20 days.