Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bassfishingtips.us
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***t –
As described Well packaged
D***v –
The quality is normal, some where hooks should be changed and glued. Delivery no problem.
R***o –
All is well, but one wobbler came with a hung ring, completely broken and not possible to operate
T***s –
Trīs nedēļas atnāk ļoti kvalitatīvi vizuāli.
P***e –
Everything has arrived well, fast delivery, nickel packaging, product conforms to the description, it is very good quality, not yet tested, I recommend this store very serious
T***g –
Not the best packing but the item is intact.
V***s –
OK
Customer –
It came quickly, everything was whole. Quality as always excellent. Let’s hope we catch him. As a gift a pair of stickers with a bear
T***A –
sim tudo chegou conforme o esperado
A***y –
Excellent quality! Recommend!
Customer –
It has 22 tl tax. Looks nice.
S***v –
As always, the goods are good. The pots are bright painted qualitatively.
G***e –
Bearking is umanotima choice. Any bait brand is top. Worth Change garateias and rings cuz the peacock bass and traíras Brazil are gross
V***r –
All OK
R***r –
The parcel was almost a month before the Urals. The tracker was tracked partially, in detail in the territory of China and once in Russia already at the Post Office, on the day of delivery. Popper looks great, hooks of medium sharpness, how will catch will be watching only next year. I often take the goods from this store, I like the quality. Advise.
A***a –
Perfect finish
D***v –
The quality is excellent. Delivery is very fast.
A***v –
Качество покраски супер. Клеить не надо ничего!!!
T***i –
Very good and well finished.